Maintain consistency of purpose
We will formulate long-term plans and from them, short-terms plans. Resources will be allocated to long-term plans.
Adopt best practice
We will recognise that commonly accepted levels of service satisfaction are no longer acceptable and will commit ourselves to researching best practice and continuous improvement to achieve that level of excellence.
Institute quality assurance, not quality inspection
Quality assurance will be based on continuous improvement principles and we will promote a culture where responsibility for quality service is shouldered by all staff.
Constantly improve the system
We will constantly improve the system for planning and service delivery and promote innovation. Managers will focus on their role of continually working on the system.
Institute training on the job
Staff, including managers, will be encouraged to constantly update and improve their skills, taking a blended learning approach.
Managers will focus on quality, consistently communicate that focus, and be action-oriented.
Drive out anxiety
We will encourage effective, two-way communication in order to drive anxiety out of Care Staffing Ltd, so that everybody can work effectively together.
Break down barriers
We will break down barriers between departments and staff areas and encourage everyone to work in cross- dimensional teams.
Permit pride in workmanship
We will remove any barriers which limit workers in their ability to take pride in their workmanship.
Care Staffing Ltd needs good people who are constantly improving, along with its ambitions.
Top management’s commitment
We will clearly define top management’s permanent commitment to ever-improving quality and productivity, and our obligation to implement all of these principles. Implementation implies a dedication to action.